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Telematics Service Engineer

Peoria, IL 61629

Posted: 06/17/2024 Category: Engineering Job Number: 110599 Pay Rate: $30-$40 per hour based on relevant experience Work Location: Hybrid

Job Description

Telematics Service Engineer / Quality Engineer

Position’s Contributions to Work Group:
  • Objective of the Telematics Service Engineer is to investigate field issues within the Telematics end to end system for further quality review.
  • This position will be assisting both the Onboard, and Offboard Service Engineers in their investigations.
  • This position will have direct involvement in the process oversight of FOTA (Flash Over The Air) of Telematics devices, and will need to learn the technical process of how we FOTA devices.

Typical task breakdown:
  • Assisting Onboard and Offboard Service Engineers.
  • Quality Investigations for new issues to determine severity and affected population. 
  • Investigations include process flow work to determine where a piece of data is not being recorded or sent properly in the flow of data from a Product Link Device to the end customer.
  • Creation of CPI Projects as the Find It Service Engineer Role, working through above investigations to Define, and Measure the severity of an issue.
  • Assisting in returning parts from the field, and coordinating analysis of failed parts with outside engineering teams.
  • Writing field communications to dealers to update them on the process of quality investigations
  • Updating software over the air for populations of assets to correct quality issues in the field.
  • Potential for some of these validation processes to take place on site at a customer location
  • Potential to travel if needed (around 10% during normal business operations).
  • Position will be onsite hybrid starting day 1

Education & Experience Required:
  • Four year degree from an accredited college or university in an engineering, computer science or other technology related field, or equivalent job related experience
  • 5+ years experience (No degree, bachelors or masters degree)  

Technical Skills
  • Background in troubleshooting or problem solving (Product Support experience).
  • Customer facing experience.
  • Excellent with Microsoft Office, especially Excel.
  • Proven track record of hands on work.
  • Potential backgrounds in engine programs, mechanical work, IT Networking, etc
  • This role spends a lot of time diagnosing problems, finding out where the product is failing, and quantifying the affected population.
  • Any background in a trade that required them to diagnose and fix issues, whether it be with their hands or minds is preferred.
  • J1939 Datalink experience. 
  • Telematics experience 1+ year exp
  • Previous experience with OEM Products, and OEM Telematics Products.
  • Knowledge of other functions that regularly provide inputs into telematics quality programs such as, product development, engineering, quality, purchase, and operations.  

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About Peoria, IL

Ready to take the next step in your career? Explore our job opportunities in the vibrant area of Peoria, Illinois! Known as the "River City," Peoria is a charming metropolis nestled along the scenic Illinois River, offering a blend of small-town charm and big-city amenities. With renowned cultural institutions like the Peoria Riverfront Museum and the Peoria Civic Center, lively theater productions at the Peoria Players Theatre, and the iconic Caterpillar Visitors Center showcasing the city's industrial history, Peoria has something for everyone. Indulge in the local delicacy of deep-dish pizza at one of the many pizzerias around town, catch a game of the Peoria Chiefs baseball team, or unwind in the expansive Peoria Park District, known for its lush green spaces and recreational activities. Join us in Peoria and discover a world of career opportunities amidst a rich tapestry of culture and community spirit.