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Telemarketing Associate
4101 Percival Road Columbia, SC 29229 US
Job Description
PRIMARY WORKING HOURS WILL BE MONDAY-FRIDAY, 8AM-5PM. DURING OPEN ENROLLMENT CALL CENTER HOURS WILL BE EXTENDED FROM 8AM-8PM (7 DAYS PER WEEK).
Please provide a few sentences describing what a typical day would like in this role:
This role will involve: Inbound/outbound (required number of calls) to leads to sell Medicare insurance policies.
Other more “customer service” outreach to new and existing members as part of retention efforts.
Handling compliance related calls/test calls from CMS.
Please provide a few sentences describing what a typical day would like in this role:
This role will involve: Inbound/outbound (required number of calls) to leads to sell Medicare insurance policies.
Other more “customer service” outreach to new and existing members as part of retention efforts.
Handling compliance related calls/test calls from CMS.
General JD:
Skills:
Required
-PRESENTATION SKILLS
-SALES EXPERIENCE
-MEDICARE
-MICROSOFT OFFICE
-ORGANIZATIONAL SKILLS
Duties:
-Sells insurance products through telemarketing.
Responsibilities:
-70% Places and answers (inbound and outbound) telephone calls from/to potential customers, Assists with decisions regarding plans and products.
-15% Follows up/through on leads provided.
-15% Generates letters to prospective customers. Processes applications and prepares marketing/information packets.
Skills:
Required Skills and Training:
-Working knowledge of word processing software
-Good judgment skills
-Effective presentation skills
-Demonstrated verbal and written communication skills
-Effective organizational skills
-Required Software and Other Tools: Microsoft Office.
Preferred Skills and Abilities:
-Working knowledge of spreadsheet and database software
-Effective customer service skills
-Analytical and critical thinking skills
-Ability to persuade, negotiate, or influence others
Preferred Software and Other Tools:
-Working knowledge of Microsoft Excel, Access, or other spreadsheet/database software.
Work Environment:
-Typical office environment. May involve work from home setting environment.
Education:
Required Education Level and Degree Type:
-High School Diploma or Equivalent Required Licenses and Certifications: Department of Insurance Licensure must be obtained within 60 days of hire in state employed. American Health Insurance Professionals Certification for Medicare within 90 days of hire.
Preferred Education Level and Degree Type:
-Bachelor's Degree
Preferred Work Experience:
-6-months sales experience
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to use hands and fingers, reach, climb stairs, walk, sit for prolonged periods of time, talk, and hear. The employee must occasionally lift and/or move up to twenty-five pounds.
Consulting Solutions and its family of companies is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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