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Technical Subject Matter Expert - Senior (Oracle)

MCB Quantico, VA 22134

Posted: 07/14/2025 Category: Oracle Job Number: 115379 Pay Rate: $135000-$144000 Work Location: Remote

Job Description

Technical Subject Matter Expert - Senior (Ops)
LCAT Requirements / Must Haves:
    • Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field
    • 7–10 years of experience in enterprise IT operations, systems integration, or technical architecture roles
    • Proven experience supporting large-scale ERP or logistics systems in production environments
    • Expertise in troubleshooting and resolving complex issues across infrastructure, middleware, and data layers
    • Familiarity with ITIL-based service operations, including incident, problem, and change management
    • Experience supporting Tier 3 operations, including root cause analysis (RCA), capacity planning, and performance tuning
    • Strong understanding of system administration, database management, and interface/data flow troubleshooting
Nice to Haves:
    • Experience with Oracle EBS, RICECPW components, and middleware technologies
    • Familiarity with Agile and DevSecOps practices, including CI/CD pipelines and automated monitoring
    • Experience with audit readiness, data integrity, and compliance frameworks (e.g., NIST, FISCAM)
    • Exposure to AI/ML-assisted monitoring and predictive analytics for operations
    • Experience supporting enterprise service desk (ESD) operations and knowledge base development
What will the candidate do in this role?:
    • Serve as a key technical leader supporting enterprise operations across production and development environments
    • Lead root cause analysis (RCA) for complex incidents and recurring problems
    • Support the GCSS-MC Operations Center (GOC) and Enterprise Service Desk (ESD) with Tier 3 troubleshooting
    • Analyze and resolve issues related to Oracle EBS configurations, RICECPW objects, and interface/data flows
    • Forecast capacity needs and recommend system tuning or hardware adjustments
    • Coordinate with infrastructure and network teams to resolve performance bottlenecks
    • Support audit readiness by ensuring traceability, data integrity, and compliance with control frameworks
    • Participate in Agile ceremonies and collaborate with cross-functional teams to support continuous improvement
Role Description (2-3 sentences):
    • We are seeking a Senior Technical Subject Matter Expert to lead operations support for enterprise IT systems.
    • This role focuses on resolving complex technical issues, optimizing system performance, and ensuring data integrity across production environments.
    • You’ll work closely with operations, cybersecurity, and engineering teams to maintain high availability and support mission-critical logistics functions.
Security Clearance: Active DoD Secret

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About MCB Quantico, VA

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