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Technical Business Systems Analyst

Jersey Vlg, TX 77064

Posted: 04/05/2024 Category: Business Analysis Job Number: 109588 Pay Rate: $25-$32 per hour based on relevant experience Work Location: On-Site

Job Description

  • Provides first line of support of problem resolution and/or recommendations on selected products and services.
  • Hours: Saturday - Tuesday; 3rd shift; 2am - 12pm CST; Sat & Sun - remote, Mon & Tues - in office
Job Responsibilities:
  • Addressing minor coverage issues and resolving minor complaints. Ensuring all customer communication is clearly documented.
  • Answering inbound customer inquiries. Providing health analysis or troubleshooting and redirecting them when appropriate.
  • Identifying issues and determining appropriate course of action for effective resolution.
  • Processing results from analysis of technical data.
  • Understand prime product or component health or status, if action is needed, and required next steps.
  • High School Diploma, GED or Equivalent
  • 1-3+ yrs. experience on machinery such as combustion engines, hydraulic systems, or pneumatic devices OR
  • 1-3+ yrs. Experience with analytical data, utilizing quantitative analysis, preferably in data science, or engineering.
Typical task breakdown:
  • Monitor Equipment through Marine Digital Tools
  • Review equipment alerts.
  • Act on alerts with Technical Lead, CORE Manager, Fleet Manager, and customers.
  • Provide comments on actions.
  • Cross Reference Digital tools while troubleshooting.
  • Provide technical information to Customers, Fleet Managers, and Dealer’s for service with Trouble calls.
  • Document issues and status through the Sales Force Platform.
  • Communicate noted issues to Customers through the Sales Force Platform.
Interaction with team:
  • High level of interaction across multiple teams is expected.
Technical Skills:
  • Knowledge of engineering principles, internal combustion engine and operational practices, control system logic, driven equipment, and processes
  • Working knowledge and mechanical skill set including the use of hand tools, measuring tools.
  • Knowledge of products
  • Ability to collaborate with different teams.
  • Strong analytical skills
Soft Skills:
  • Strong Corporate behavior as this role is customer-facing.
  • Written and verbal communication.

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