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Technical Business Systems Analyst
10203 Sam Houston Park Drive Jersey Vlg, TX 77064 US
Job Description
- Provides first line of support of problem resolution and/or recommendations on selected products and services.
- Hours: Saturday - Tuesday; 3rd shift; 2am - 12pm CST; Sat & Sun - remote, Mon & Tues - in office
- Addressing minor coverage issues and resolving minor complaints. Ensuring all customer communication is clearly documented.
- Answering inbound customer inquiries. Providing health analysis or troubleshooting and redirecting them when appropriate.
- Identifying issues and determining appropriate course of action for effective resolution.
- Processing results from analysis of technical data.
- Understand prime product or component health or status, if action is needed, and required next steps.
- High School Diploma, GED or Equivalent
- 1-3+ yrs. experience on machinery such as combustion engines, hydraulic systems, or pneumatic devices OR
- 1-3+ yrs. Experience with analytical data, utilizing quantitative analysis, preferably in data science, or engineering.
- Monitor Equipment through Marine Digital Tools
- Review equipment alerts.
- Act on alerts with Technical Lead, CORE Manager, Fleet Manager, and customers.
- Provide comments on actions.
- Cross Reference Digital tools while troubleshooting.
- Provide technical information to Customers, Fleet Managers, and Dealer’s for service with Trouble calls.
- Document issues and status through the Sales Force Platform.
- Communicate noted issues to Customers through the Sales Force Platform.
- High level of interaction across multiple teams is expected.
- Knowledge of engineering principles, internal combustion engine and operational practices, control system logic, driven equipment, and processes
- Working knowledge and mechanical skill set including the use of hand tools, measuring tools.
- Knowledge of products
- Ability to collaborate with different teams.
- Strong analytical skills
- Strong Corporate behavior as this role is customer-facing.
- Written and verbal communication.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to use hands and fingers, reach, climb stairs, walk, sit for prolonged periods of time, talk, and hear. The employee must occasionally lift and/or move up to twenty-five pounds.
Consulting Solutions and its family of companies is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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