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Technical Business Systems Analyst

Jersey Vlg, TX 77064

Posted: 04/16/2024 Category: Business Analysis Job Number: 109588 Pay Rate: $25-$32 per hour based on relevant experience Work Location: On-Site

Job Description

Description:
  • Provides first line of support of problem resolution and/or recommendations on selected products and services.
  • Hours: Saturday - Tuesday; 3rd shift; 2am - 12pm CST; Sat & Sun - remote, Mon & Tues - in office
Job Responsibilities:
  • Addressing minor coverage issues and resolving minor complaints. Ensuring all customer communication is clearly documented.
  • Answering inbound customer inquiries. Providing health analysis or troubleshooting and redirecting them when appropriate.
  • Identifying issues and determining appropriate course of action for effective resolution.
  • Processing results from analysis of technical data.
  • Understand prime product or component health or status, if action is needed, and required next steps.
Requirements:
  • High School Diploma, GED or Equivalent
  • 1-3+ yrs. experience on machinery such as combustion engines, hydraulic systems, or pneumatic devices OR
  • 1-3+ yrs. Experience with analytical data, utilizing quantitative analysis, preferably in data science, or engineering.
Typical task breakdown:
  • Monitor Equipment through Marine Digital Tools
  • Review equipment alerts.
  • Act on alerts with Technical Lead, CORE Manager, Fleet Manager, and customers.
  • Provide comments on actions.
  • Cross Reference Digital tools while troubleshooting.
  • Provide technical information to Customers, Fleet Managers, and Dealer’s for service with Trouble calls.
  • Document issues and status through the Sales Force Platform.
  • Communicate noted issues to Customers through the Sales Force Platform.
Interaction with team:
  • High level of interaction across multiple teams is expected.
Technical Skills:
  • Knowledge of engineering principles, internal combustion engine and operational practices, control system logic, driven equipment, and processes
  • Working knowledge and mechanical skill set including the use of hand tools, measuring tools.
  • Knowledge of products
  • Ability to collaborate with different teams.
  • Strong analytical skills
Soft Skills:
  • Strong Corporate behavior as this role is customer-facing.
  • Written and verbal communication.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to use hands and fingers, reach, climb stairs, walk, sit for prolonged periods of time, talk, and hear. The employee must occasionally lift and/or move up to twenty-five pounds.

Consulting Solutions and its family of companies is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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About Jersey Vlg, TX

Ready to jump-start your career in the vibrant area around Jersey Village, Texas? Nestled in the heart of the Lone Star State, this thriving community offers an unparalleled mix of urban amenities and natural beauty. From world-class museums like the Museum of Fine Arts Houston to the exciting performances at the Alley Theatre, there's no shortage of cultural delights to explore. With easy access to professional sports action at Minute Maid Park, home of the Houston Astros, and an array of mouth-watering Tex-Mex restaurants, Jersey Village provides a charming backdrop for career growth. Discover job opportunities in this dynamic region and embrace the unique lifestyle it has to offer!
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