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Business Analyst IT IV
340 East 16th Street Charlotte, NC 28206 US
Job Description
Business Analyst IT IV
Duration: 12 months
Location: Hybrid - Charlotte, NC
Core Process Improvement Skills
Lean fundamentals – value stream mapping, waste identification, flow, pull, standard work
Problem solving – A3 thinking, root cause analysis (5 Whys, fishbone), hypothesis testing
Process mapping – current-state / future-state design across functions (not just swim lanes for fun)
Metrics & measurement – defining leading vs. lagging indicators, baselining, benefits tracking
Continuous improvement mindset – PDCA / PDSA, experimentation, learning loops
Collaborate with a cross functional team to analyze how work actually happens and design practical improvements that stick.
Bonus points:
Lean Six Sigma (Green Belt / Black Belt)
Operations, Industrial Engineering, Systems, or similar background
Internal consulting, ops excellence, or transformation roles
Process Improvement Consultant
CW position working directly with our Consulting Services Team
Role Summary
We are seeking a Process Improvement Consultant to support Consulting Services engagements by analyzing current-state processes, identifying pain points and inefficiencies, and co-designing practical, future-state solutions. This role partners closely with business leaders, cross-functional teams, and internal consultants to improve the efficiency, effectiveness, and experience of critical business processes.
This is a hands-on, problem-solving role for someone who is equally comfortable mapping a process, facilitating a room, and turning insight into action.
Key Responsibilities
Process Analysis & Design
• Assess current-state processes through stakeholder interviews, workshops, data analysis, and observation.
• Identify pain points, bottlenecks, redundancies, risks, and waste across people, process, and technology.
• Design future-state processes that improve flow, clarity, customer experience, and outcomes.
• Develop clear process maps, journey maps, value stream maps, and swimlane diagrams.
Improvement & Execution Support
• Identify and recommend process improvement opportunities using Lean, continuous improvement, or human-centered design approaches.
• Partner with teams to prioritize improvements based on impact, effort, and feasibility.
• Support implementation through pilots, experiments, and iterative improvements.
• Define success metrics and help teams track and sustain improvements.
Facilitation & Collaboration
• Facilitate working sessions, workshops, and problem-solving meetings with diverse stakeholders.
• Translate complex process challenges into simple, shared understanding.
• Act as a trusted advisor—balancing analytical rigor with empathy and influence.
Consulting Services Support
• Work as part of an internal consulting team, supporting multiple engagements across the enterprise.
• Contribute to consulting playbooks, templates, and best practices.
• Coach teams and leaders on process thinking and continuous improvement mindsets.
Required Qualifications
• Bachelor’s degree in Business, Engineering, Operations, Industrial Engineering, or a related field (or equivalent experience).
• 5+ years of experience in process improvement, operations, consulting, or continuous improvement roles.
• Proven experience analyzing current-state vs. future-state processes.
• Strong facilitation and stakeholder engagement skills.
• Ability to synthesize qualitative and quantitative inputs into clear, actionable insights.
• Experience creating process documentation and visuals (process maps, journey maps, value streams).
Preferred Qualifications
• Experience in internal consulting, management consulting, or enterprise transformation environments.
• Familiarity with Lean, Six Sigma, PDCA, Kaizen, or similar methodologies.
• Exposure to human-centered design or customer experience improvement.
• Experience working in large, matrixed organizations.
• Lean Six Sigma certification (Green Belt or Black Belt) or equivalent is a plus.
Core Skills & Attributes
• Systems thinker who sees end-to-end flow, not just local optimization.
• Comfortable navigating ambiguity and “messy middle” problems.
• Strong communicator—able to meet people where they are.
• Pragmatic: focused on real improvement, not theoretical perfection.
• Curious, collaborative, and improvement-obsessed (in a healthy way).
Do you now or in the future require sponsorship (e.g. H-1B)? Y/N
Consulting Solutions and its family of companies is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at:
requests@consultingsolutions.com
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to use hands and fingers, reach, climb stairs, walk, sit for prolonged periods of time, talk, and hear. The employee must occasionally lift and/or move up to twenty-five pounds.
Consulting Solutions and its family of companies is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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