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Posted: 09/09/2024 Category: Other Area(s) Job Number: 111076 Pay Rate: $16-23 per hour based on relevant experience Work Location: On-Site

Job Description

Technical Help Desk 2

Typical task breakdown:

Major Job Duties and Responsibilities: Working directly on application / technical problem identification and resolution, including off-shift and weekend support functions. Participating in integrated testing and user acceptance of application or infrastructure components. Working with vendors on the integration of purchased application(s) and/or infrastructure. Designing and implementing processes, or process improvements, to aid in development and support.
Set up user accounts for system access, Windows domain, lotus notes, etc.
Maintain server backup for data integrity and data restoration
Maintain file, print, and application servers including CITRIX terminal servers
Set up new users for the PBX/Phone System, account access new numbers
Maintain audix message system, user database, backup and restores. Set up new users.
Position manages the completion of their own work assignments and coordinates work with others. Communication and customer service focus are necessary. Ability to listen to others is important to the position.
Set up user accounts for system access, Windows domain, lotus notes, etc.
Maintain server backup for data integrity and data restoration
Maintain file, print, and application servers including CITRIX terminal servers
Set up new users for the PBX/Phone System, account access new numbers
Maintain audix message system, user database, backup and restores. Set up new users.
Position manages the completion of their own work assignments and coordinates work with others. Communication and customer service focus are necessary. Ability to listen to others is important to the position.
*Will possibly receive phone calls at night.

Interaction with team:

Daily interaction with office support groups and shop floor operations.

Work environment:

90% Office, 10% Shop floor. Steel toe shoes are required.

Education & Experience Required:

2 year technical degree Required. Bachelor’s Degree preferred.
Three years relevant IT experience required.

Technical Skills
(Required)

Knowledge of the latest technology in programming languages, computing hardware and software and current development processes and tools.

Soft Skills
(Required)

Ability to work both independently and with a cooperative team on complex projects that may span multiple infrastructure components or applications.
Good Customer Service Skills
Focus on safety and quality
Strong interpersonal and communication skills
Ability to coordinate multiple efforts at once
Peer leadership
Self-starter/bias for action
Ability to prioritize rapidly and be decisive

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to use hands and fingers, reach, climb stairs, walk, sit for prolonged periods of time, talk, and hear. The employee must occasionally lift and/or move up to twenty-five pounds.

Consulting Solutions and its family of companies is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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About Menominee, MI

Ready to embark on a new career adventure in beautiful Menominee, Michigan? This charming town nestled on the shores of Lake Michigan offers a unique blend of small-town charm and big-city opportunities. With a thriving arts scene showcased at the Riverside Gallery and Menominee Historic Waterfront Downtown, along with delicious local cuisine ranging from the famous pasties to freshly caught whitefish, Menominee truly has something for everyone. Explore career opportunities in this picturesque region, where you can enjoy the breathtaking views of Menominee River, catch a show at the beautiful Blesch Auditorium, or root for the Menominee Maroons in local sports events. Discover the perfect work-life balance in Menominee – your next career move awaits!